After adding your products to cart, you will be directed to check out. Payment methods accepted are; Credit/Debit Card, PayPal & Apple Pay. Local customers can also pay by cash upon delivery. If you have any problems with regards to the payment methods, please contact us.

Our processing times at the moment are 2-3 weeks. For international orders, this does not include the time it takes for the order to be delivered to you once it is shipped.

If you would like to receive your order as soon as possible, you can choose the express option. This comes at an extra cost of 5 euro. If we are unable to complete your order at that particular date, we will contact you and let you know. We complete express fee orders in the order of urgency. If we have a lot of requests at the same time we complete the ones needed earliest first. *This DOES NOT expedite the shipping time, just our processing times! *For international order, we cannot guarantee package arrival by date as after shipment, package is beyond our control. Please specify the date you need the order for!

Package returned to sender due to insufficient address Please double check your address before checking out to avoid these issues. Once the package comes back to us we will send you the address that we were given while the customer was checking out. If the address is correct and we had entered it incorrectly when making the shipping label, we will cover shipping costs and re-ship the order. If the address given is incorrect we will gladly re-ship the order as long as the customer covers the shipping costs. Tracking states “Delivered” but package was not received Please know that we are not affiliated in any way with the Malta Post Office. Once a package is dropped off at MPO, what happens next is unfortunately out of our hands. This is a very frustrating situation not only for the customer, but us as well. We hate to hear about missing packages as we are so excited for everyone to receive their orders. We will do everything we can to get your order to you/try to navigate the lost/missing package! (Although these situations are very rare, unfortunately they do occur.) First, please contact us letting us know you had not received your package so we can best assist you.

No extra fees/taxes/shipping costs are added to the price above for orders for Malta. Gozo orders have a charge of 5 euro. For International customers will have to pay shipping costs on top of the prices above. Untracked shipping comes at a charge of 10 euro, whilst tracked shipping is at a fixed charge of 15 euro.

As all of our items are custom made to order, we DO NOT ACCEPT CANCELLATIONS after 24 hours from placing your order. You only have 24 hours to cancel your order and receive a refund.

Since our items are custom made/made to order we do not accept returns or exchanges. However, if there is an issue with your order upon arrival or after the first wash please reach out to us so we can resolve the issue as quickly as possible!

To keep your treasured embroidered items in the best quality possible, please read the following instructions: Machine wash with cold water. Do not wash your embroidered clothing with clothing that has any buttons, zippers, etc. The stitching may get caught on these things and can damage the embroidery. You can dry your clothing like normal BUT we recommend to hang dry your embroidered items as often as you can. This applies especially for our embroidered t-shirts as they are a thinner fabric and the embroidery may pucker/"shrink" more than it would on a sweatshirt. After washing and drying you can iron over the embroidery to really smooth it out and make it look like new! However, do not excessively iron over the embroidery. You should only do this for a few seconds as putting a lot of heat onto the design for too long can damage the embroidery over time! Do not trim any threads left untrimmed on the backside of the embroidery. Any threads that were left untrimmed by us on the back of your embroidery was intentional. Some threads do not need to be cut and cutting them can damage the embroidery and possibly cause it to unravel.

For the best outcome, it’s better if the picture has good lighting and the people/animals/things in it are seen fully and do not have big chunks of them cut out. It would be best if there are no shadows and all edges can be seen well. If you are unsure about the photo do not hesitate to contact us so we can let you know if the photo is good for outlining. If the photo submitted is not good for the outline, we will message you as soon as possible so you can send a new and better one. *If the new photo sent has additional people, you would like the background added, etc. additional charges may apply. Please submit only one photo for outlining, if it is not good we will contact you.

Ideally coupled up with the 'Rush my Order' option, the express shipping will facilitate shipping from the postal office's behalf. This comes at an extra cost of 10 euro.